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Your Satisfaction, Our Commitment
Return & Refund Policy
Refund Policy
At TonedByT, we strive to provide the highest quality products and ensure customer satisfaction. However, we understand that sometimes issues may arise.
Eligibility for Refunds:
- The item must be unused, unwashed, and in its original packaging with all seals and labels intact.
- Refunds are only available for products that have a manufacturing defect or do not meet quality standards
- Refund requests must be made within 28 days of the purchase date. Requests made after 28 days will not be eligible for a refund.
- Please note that refund only applies to product cost; shipping/delivery fee is exempted
Non-Eligible Items:
We cannot offer refunds for:
- Used, altered, or washed products.
- Products that have been tampered with or are not in their original condition.
- Sale items or products purchased with a discount code.
Refund Process:
- Contact our customer service team via info@tonedbytshop.com with your order details and a description of the issue.
- Provide proof of purchase and any relevant photos to support your claim.
- If your request is approved, we will process the refund within 7 days. Refunds will be issued to the original method of payment.
We appreciate your understanding and cooperation in adhering to this policy.